STORE POLICY

 

Payment

1. We accept Visa, MasterCard, American Express, Discover, PayPal.
2. We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to sender.
3. We do not accept payment in cash unless it is at a trade-show. 
4. Gift cards and prepaid cards are accepted where applicable. Please retain the card until transaction is completed.

Sales Tax

All orders delivered to any address will be charged the appropriate sales tax.

 

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.

Shipping Policy

Shipping Address and Handling Charges
Shirley's Shoetique will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1. 2nd Day Air (2 business days for delivery, once package leaves our warehouse).
2. Ground Shipping (5 to 7 business days for delivery, once package leaves our warehouse).
3. USPS Priority Mail (for APO, FPO, VI, GU address)
4. International Shipping (Please read our International policy below).
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.

Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Shirley's Shoetique does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.

Cancellation

To cancel your order, please contact us at 661-839-5944 from Monday - Friday (8:30am - 4:00pm CST) for further assistance. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-commmunication). Cancellation of an order must be confirmed and verified by calling us directly at 855-264-9327. A cancellation fee of 20% may be imposed for any special order items.

Return policy

    • Shirley's Shoetique offers a 30 days return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
    • We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
    • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
    • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
    • Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
  • IMPORTANT, please note: 
    • DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL). 
    • IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
    • • SALE ITEMS
    • • SPECIAL PRICE/DISCOUNTED PRICE ITEMS
    • • CLEARANCE ITEMS
    • • ACCESSORIES

    • Return Procedure

    Before returning the package back to us for any reason, please email a  request for a Return Merchandised to support@shirleysshoetique.com. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. 

    Return Disclaimer

    All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.

    International Order Policy

    At this time we do not ship overseas. 

    LEGAL

     

    General
    This Website may include inaccuracies or typographical errors. Shirley's Shoetique and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Shirley's Shoetique can revise these Terms at any time without notice by updating this posting.

    Links to Third Party Sites
    This Website may be linked to other websites which are not under the control of and are not maintained by Shirley's Shoetique.Shirley's Shoetique.  is not responsible for the content of those sites. Shirley's Shoetique .provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by Shirley's Shoetique. of those sites.Shirley's Shoetique. reserves the right to terminate any link or linking program at any time.

    Trademarks / Logos / Images
    Shirley's Shoetique the Shirley's Shoetique. logo, the original product images taken by Shirley's Shoetique.  and all Shirley's Shoetique. based trademarks are trademarks or registered properties of Shirley's Shoetique. in the United States.